Please complete the Service Request form below and one of our service technicians will be in contact with you as soon as possible. Please ensure that you attach a photo, and/or video, of the faulty item to the form as well as your availability over the next few days.
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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Flex Fitness Equipment NZ’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Flex Fitness Equipment NZ’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 133-325-459. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This Privacy Policy applies to all personal information collected by Ruby Distributors Pty Ltd ACN 163 627 174 trading as Flex Fitness Equipment NZBN: 9429048893237 (Flex Fitness Equipment) via the Site and Services located at https://www.flexequipment.co.nz.
Your privacy is very important to us. If you have any questions regarding our information practices and other privacy aspects of the Site and Services. You can contact us at: www.flexequipment.co.nz.
We collect your personal information disclosed to us during the registration process. We may also collect personal information from you in the course of your use of our Site including, but not limited to:
We collect the following types of personal information:
The purpose for which we collect personal information is to provide you with the best service experience possible on the Site and Services and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Site and Services.
Apart from such circumstances, we may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities.
We may also disclose personal information as required by law.
In the event that we sell or buy businesses or their assets, or engage in transfers, acquisitions, mergers, restructurings, changes of control and other similar transactions, customer information is generally one of the transferable business assets. Thus, your personal information may be subject to such a transfer. In the unlikely event of insolvency, personal information may be transferred to a trustee or debtor in possession and then to a subsequent purchaser.
If you voluntarily provide information in publicly accessible areas of the Site and Services, the information can be viewed and therefore used by others. We advise users not to disclose contact information that they do not wish to have publicly available. We are not responsible for personal information you choose to submit publicly.
New Zealand Privacy Principle 6 of the Privacy Act 2020 allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.
Please note that the access and correction requirements under this Policy operates alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information, including the requirements under the Official Information Act 1982 (if in New Zealand).
Both the Privacy Act 2020 allow you to make a complaint about any alleged breaches of privacy or inaccurate information. In order to lodge a complaint with us, please contact using the details above with the following information:
Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.
We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.
You must do what you reasonably can to ensure the security of your personal information. It is your obligation that you protect yourself against unauthorised access to your password and to your computer. Please log out of the Site and Services when you have finished using a shared computer. Be wary of including sensitive information in your emails to us as they are not necessarily secure against interception. We will not ask for passwords in an email and you should assume that if you get such a request, it must be fraudulent.
We have processes in place to ensure the security of your personal information. We have physical, electronic, and managerial procedures to help safeguard and prevent unauthorised access, maintain data security, and correctly use your information. We do not store your credit card information and instead submit credit card information directly to our bank for immediate processing.
However, neither people nor security systems are infallible, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
To improve your experience on our Site and Services, we may use “cookies”. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our Site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our Site and Services.
Our Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. We also use different software to collect and track spending trends and habits.
By using this Site and the Services, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google. You also consent to our usage of software to collect and track spending trends and habits.
The website is currently hosted in Australia. However, Flex Fitness Equipment may choose to set up more servers in countries other than Australia in the future and we may transfer all data on the Site and Services (including all personal information) to our hosting service providers and data centres who may be located overseas, as selected by Flex Fitness Equipment in its sole discretion. You hereby expressly and voluntarily grant your informed consent to such transfers.
We reserve the right to amend this Policy at any time. Changes and clarifications will take effect immediately. If we make a significant change to the Policy, we may issue a notice by email or through notice on the home page of the Site and Services. We encourage you to check the Policy from time to time to check for changes.
You warrant that you are able to give consents under Australian Law or New Zealand Law (whichever is applicable), or, in the event that you do not have the capacity to give consent, you warrant that your guardian or attorney is able to give any consent required under this Privacy Policy on your behalf.
You hereby expressly and voluntarily grant your informed consent to Flex Fitness Equipment to deal with your personal information in accordance with the terms and conditions of this Privacy Policy. Should you retract your consent, please contact Flex Fitness Equipment. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Site and Services.
Last updated on: 06/10/2023
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