Frequently Asked Questions
What types of gym equipment does Flex Fitness Equipment sell?
We offer cardio, strength, weights, and conditioning gear, including treadmills, functional trainers, power racks, barbells, and kettlebells for home and commercial use.
Does Flex Fitness Equipment ship throughout New Zealand?
Yes, we deliver nationwide across New Zealand, from home garages to commercial gym facilities.
What is depot collection, and how does it work?
Depot collection lets you pick up your order from a local depot instead of waiting for home delivery, which helps you save on freight and avoid delivery delays.
What is the return policy for gym equipment purchases?
Returns are accepted but attract a minimum 30% restocking fee, and original shipping costs are not refunded.
Are shipping costs refunded if I return a free-shipping item?
No, if an item was sold with free shipping, the actual shipping cost is deducted from your refund when returned.
Does the equipment come with a warranty?
Yes, products are backed by a manufacturer's warranty covering structural integrity, provided the equipment is used as intended and properly maintained.
Who is responsible for assembling and maintaining the equipment?
The purchaser is responsible for correct assembly, regular maintenance, and ensuring the equipment suits their intended use.
Can I buy commercial gym equipment for a business or PT studio?
Yes, we supply commercial-grade equipment for PT studios, semi-commercial setups, and full commercial gym fit-outs.
What brands does Flex Fitness Equipment stock?
We carry Armortech, Concept2, GO30, and Primal Performance Series equipment, among other trusted fitness brands.
Does Flex Fitness Equipment sell package deals?
Yes, bundled packages are available for functional trainers, racks, benches, weight plates, dumbbells, kettlebells, and cardio machines at a discounted price.
Can I buy gym flooring from Flex Fitness Equipment?
Yes, gym flooring and accessories are available to complete a home or commercial training space
What happens if an item I ordered is out of stock?
If a product is out of stock, we will contact you to offer a comparable substitute or issue a refund if preferred.
How do I contact Flex Fitness Equipment for support?
You can reach the team by phone at 09 889 6625 or by email at info@flexequipment.co.nz for product or order questions.
